INFORMATION

Disclaimer

The website Ellarose.ae and all parts thereof are the property of Ella Rose Jewels. It is not permitted to publish, copy or save the site or parts thereof without the prior written permission of Ella Rose Jewels (such as, images of products, photos of models, logos and texts).

The information shown on this website is compiled by Ella Rose Jewels with greatest care. Nevertheless, it is possible that information published on the website is incomplete or incorrect.

The information on the site is regularly updated or adjusted. Ella Rose Jewels reserves the right to make any changes with immediate effect and without any notification.

Our offers are valid for the stated duration and are valid as long as stock lasts. Prices are subject to (typing) errors and may change in the interim. All prices are retail prices and include 5% VAT.

All items are made of 18k gold, and 18k gold with diamonds.

Privacy

COOKIES

Our Website uses first party cookies (very small files that are sent by us to your computer or other access device) and other similar technologies which we can access when you visit our Website in the future. We may also use third party cookies.

There are five types of cookies:

website Functionality Cookies

These cookies enable you to browse the Website and use our features such as shopping baskets

Website Analytics Cookies

We use these cookies to measure and analyze how our customers use the Website. This allows us to continuously improve our Website and your shopping experience.

Customer Preference Cookies

When browsing or shopping online, the Website will remember your preferences (for example your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.

Targeting Cookies or Advertising Cookies

These cookies are used to deliver adverts relevant to you. In addition, they limit the number of times you see an advertisement as well as helping us measure the effectiveness of our advertising campaigns.

How to use information 

We (and/or the entities or companies listed in the “Who may we share information with” section below) may use your information including for the following purposes:

• For any purpose associated with the processing or fulfillment of your Order or to provide any service you request from us
• To verify and execute financial transactions you make through the Website, including procuring credit checks or performing fraud detection.
• To assist you with your customer service queries or provide information you have requested
• To manage your account
• To provide you with a personalized or improved shopping experience
• For analytical or statistical purposes
• For marketing purposes including communicating promotional information about us, our partners and our websites, through newsletters and re-marketing ads. This is subject to whether you have opted out of receiving such communications
• To improve our service offering or Website
• To combine it with information we already hold lawfully through other sources
• To protect our rights, safety or the safety of others including for fraud prevention
• For any purpose required by law or regulation

INFORMATION WE MAY COLLECT

We (and our authorized service providers) collect information supplied by you via the Website, other websites operated by us or any of our Website customer service channels including without limitation on the phone, via email, or via our Live Chat feature (where available).

We and such service providers also collect information when you visit our Website, other websites operated by us or from third parties authorized to share your information with us. We and our authorized service providers may collect some of this information even if you are not a registered user or do not place an Order. This information may include:

• Contact and personal details such as: name, delivery address, phone number, email address, billing and payment information, date of birth, gift recipient details, gender, nationality and Personal Shopping preferences
• Website statistical information such as: your location, the URL you use to access the Website, browser or device type/unique fingerprint, your computer’s IP address and domain type, which pages you visited, search terms you entered, items you clicked on
• Transactional information such as: Orders you placed, items you purchased, date and time of Order as well as Orders you decided not to complete or items you placed in your basket and discarded, preferences you have indicated to us, requested personalization of items
• Information from third parties such as: couriers and payment providers.
• Information you supply to us via online or offline surveys, competitions or product registration

Please note that your full payment card details are captured only for the purposes of processing your transaction and are not stored, sold or rented by us. Your full payment card details are not available to our staff. All card transactions are managed by trusted, certified and legally authorized partners who are responsible for ensuring that your payment details remain secure during the payment process.

Where you provide the information of a third party to us, you are confirming that you have their consent to do so.